CPA Customer Satisfaction Survey

Survey Analysis

"We believe it is vital to evaluate both the professionalism and quality of our member company's work and an effective way of establishing this is to ask past customers what they thought of the company.

The above chart is made up from the scores that each customer awarded the company in respect of their overall performance. The scoring is supplied by the customer when they apply for their Insurance Backed Guarantee, once their home improvement contract has been completed."

Consumer Protection Association
Quality Installer Annual Survey Report